At Gulf FX we are equal to the task, in fact, we progress with advancements in technology. Gulf FX has a cutting-edge trading desk where all transactions involving buying and selling securities and other business dealings are carried out. At our trading desk we deal with fixed-income securities, commodities, foreign exchange, equities and futures. We value our customer a lot, for that reason, our trading desk offers all traders access to immediate trade executions. Your time is our top priority, our state-of-the-art trading desk allows us to serve all day traders who would wish to seize arbitrage opportunities in only a few minutes or even seconds.
What makes our trading desk unique?
Gulf FX has an operational trading desk that allows customers to ask questions on different aspects of forex trade ng. This provides our clients the opportunity to learn and understand different features of forex trade. Having at your disposal the platform to ask questions and get accurate and useful answers to solve any problems puts you at top of the world of forex trading.
At our trading desk, we offer our clients clarifications as they enter or exit trades. This helps them understand why and they should make a move or not. We care too much to allow you see only blind signals you will find quite difficult to interpret and derive sense from. At Gulf FX, we help you become independent as our daily support at the trading desk gets you familiar with our processes and procedures so next time you won’t need to ask.
How can one access our trading desk?
The Gulf FX trading desk is open to live account holders. Clients are free to place and manage their orders through their phones with the trading desk if need arises.
When to call the trading desk
Dear clients, we are limiting the situations under which one may make a call to ensure a proper and reliable customer care that won’t keep busy discussing irrelevant issues when there is need to sort out an important matter.
All Gulf FX clients are requested to call the trading desk only under conditions listed below:
- Very poor or lack of Immediate access to the Internet
- Trader fails to receive feedback on an order he or she places online
- Poor Internet or failure to connect to the Gulf FX server
Phone trading etiquette
In order to make sure all orders are placed in an appropriate way, we encourage all clients who at contact our trading desk one point or another to go by our phone trading etiquette. The most common case is that when a trade is executed incorrectly. Kindly have a look at the example below to confirm that you have a clear understanding of proper etiquette.
My trade was incorrectly executed, what do I do?
In case you are convicted that a trade was never correctly executed, kindly contact the Sales and Client Services Support Desk as soon as possible. The Trading Desk cannot help out with such an issue.
SALES AND CLIENT SERVICES SUPPORT DESK: ____mobile number_____
NOTE: Always ensure you have at hand all details connected to the trade, these may include; the exact or approximate time of the trade, nature of the issue and the ticket number. This will allow for auditing of the trade, and, if need be, a correction made in an appropriate manner.
Gulf FX exploits ultramodern encryption, verification procedures, and the best firewall security to ensure every business transactions and client files are fully authenticated and safeguarded. Moreover, Gulf FX uses backup systems and emergency plans to reduce to a minimum the risk of technical hitches. In case of a problem with the Gulf FX server, any stop orders, open trades, and trading records are saved on our reliable backup files. Finally, all orders are engineered to appear GTC by default.